Privacy Policy

1. Introduction

Fix4Camp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Vehicle profile information (make, model, year, VIN)
• Technical support requests and communications
• Photos and videos you submit for technical support
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

• Device information (device type, operating system, unique identifiers)
• Usage data (app features used, time spent, interaction patterns)
• Location data (with your permission, for service provider matching)
• Log data (IP address, access times, app crashes)

3. How We Use Your Information

We use collected information to:

• Provide technical support services
• Match you with appropriate camper specialists
• Process payments and maintain account security
• Improve our AI-powered diagnostic tools
• Communicate service updates and support responses
• Analyze usage patterns to enhance our services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Motorhome technicians and support partners when necessary to provide assistance
• Service providers who help operate our website, app, support systems, or billing
• Authorities or legal bodies when required by law or to protect rights and safety
• Potential buyers or successors in connection with a merger, acquisition, or asset transfer

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Opt out of marketing communications
• Disable location services (which may limit certain features)
• Export your data in a portable format where available

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and service improvement purposes.

8. Children's Privacy

Fix4Camp is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

Your information may be transferred to and processed in countries other than your own. By using Fix4Camp, you consent to such transfers in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app, website, or via email. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: